Tour Cancellation, Rescheduling & Refund Policy 

 

Cancellations & Refunds

 

• More than 7 days before your tour: you may receive a full refund of the tour price (FareHarbor booking fees are charged by the booking platform and are not refundable.)

• Less than 7 days before your tour: refunds are not available

 

Online Rescheduling

 

You may reschedule your tour online up until 72 hours before your tour start time. Any balance applied during rescheduling reflects the tour price only. Booking fees are excluded.

 

How to Cancel or Reschedule Your Tour

 

You can manage your booking directly from your confirmation email. Click “Change booking” to rebook, or “Cancel booking” to request a refund.

 

Manual refunds or changes

 

If you need to email us instead of using the self service links, a $23 administration fee will be deducted for manual refunds or changes.

 

Dive Medicals

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We strongly recommend completing your Diver Medical Participant Questionnaire well in advance of your tour, and obtaining travel insurance to cover unexpected illness or medical issues. 

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This Cancellation, Rescheduling & Refund Policy applies to all dive medical outcomes, including the timing windows, options offered and applicable fees.

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Weather, Operational Changes & Minimum Numbers

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Some tours require a minimum number of guests. If minimum numbers aren’t met, we may need to cancel or reschedule your tour. A private‑tour option may also be available by covering the remaining places if you would like the tour to run regardless.

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If Dive Eden cancels your tour due to weather, operational reasons, or minimum numbers not being met, you may choose to:

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• Reschedule

• Receive a credit voucher for the same tour valid for up to 3 years

• Receive a credit voucher to be used on other tours or courses valid for up to 3 years

• Request a refund (FareHarbor booking fees are charged by the booking platform and are not refundable)

 

No shows and late arrivals

 

Guests who do not attend, or who arrive too late to participate, will be treated as a no-show. No refunds, credits, or rescheduling will be provided. 

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Tour Price Increases

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If tour prices have increased at the time of re booking, the updated price will apply, and the difference will be payable by the customer.